RETURNS & EXCHANGES
At Stone & Veil, we don’t accept returns or exchanges due to the personalized nature of our products. However, we are fully committed to your satisfaction. If there are any issues with the quality of your order, we’ll make it right with a prompt refund or replacement. Our policies are designed to be transparent and caring, so you can shop with confidence, knowing that our products embody the sacredness we embody in every collection.
21 Days for Refunds & Replacements
To ensure we can resolve any shipping or quality concerns swiftly, please notify us within 21 days of receiving your order. In the rare event of damage or a quality issue, we kindly ask you to provide clear photos of the affected items. These images are essential for us to process a refund or arrange a replacement. Contact our support team at hello@stoneandveil.com with the details, and we’ll promptly address your concerns with care and attention.
Once your refund has been approved, it will be issued to the original form of payment. Please allow at least seven (7) days for us to process the refund after approval. Depending on your credit card company or bank policies, refunds may take 1-2 billing cycles to appear on your statement.
You’ll receive an email notification once your refund has been processed.
If you have any questions or concerns about your refund, please reach out to our support team at hello@stoneandveil.com. We’re here to help.
Lost or damaged goods
To ensure we can resolve any shipping or quality concerns swiftly, please notify us within 21 days of receiving your order. In the rare event of damage or a quality issue, we kindly ask you to provide clear photos of the affected items. These images are essential for us to process a refund or arrange a replacement. Contact our support team at hello@stoneandveil.com with the details, and we’ll promptly address your concerns with care and attention.
Created for those who crave quiet, sacred beauty in their everyday walk with Christ.
BORN FROM STILLNESS. ROOTED IN TRUTH.
Stone & Veil was born out of longing for more – more reverence, more beauty, more sacred space in daily life. We design each piece with scripture, symbolism, and silence in mind, offering gifts and goods that feel like prayer in physical form.
STONE & VEIL